Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network. Many people rule out their home network as an issue if another device is working on the same network. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas. Right click on the wireless adapter and choose Uninstall.ĥ. Go to your start screen/menu and type Device Manager.Ĥ. Download the drivers from here but do not run them yet.Ģ. In the window that opens type "netsh winsock reset" without quotes, and press enter.ġ. It may also help to reset the winsock catalogue:ģ. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter. Right click on the command prompt icon and chose Run as administrator.ģ. Go to your start screen/menu and type CMD.Ģ. Remove the check mark beside Allow the computer to turn off this device to save power.ġ. Right click on the Ethernet/Wireless Adapter and click Properties.ĥ. Turn on your notebook, and test your connection.ĭisable the Power Off option for the adapter:ġ. Plug in the router, and wait for it to come back online.ħ. Plug in the modem, and wait for it to come back online.Ħ. Troubleshooting Your Wireless Network and Internet Connectionĥ. I read your post about the WiFi issue, and wanted to assist you!Īre you only having the issue with the WiFi, or are you also having trouble using Bluetooth? Did you install any updates recently? Did this issue start after upgrading to the Windows 10 Operating System? In the meantime, try reviewing the following steps by community member we have a step by step guide to walk you through the troubleshooting process here:
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